(TERMS OF SERVICE)
Our entire business team makes every effort with great personal commitment to ensure that every single guest can have a wonderful time with us. In order for this to succeed, we ask for your understanding that we only make reservations and provide catering in our restaurant on the basis of the following general terms and conditions:
2. Reservations and cancellations
2.1 Reservations are binding with regard to the reserved time and the number of reserved seats (i.e. announced guests). However, you may cancel your reservation in whole or in part (i.e. with regard to individual seats/guests) at the latest 24 hours before the reserved time without incurring any costs. For larger groups (6 persons or more), a free cancellation can only be made at least 48 hours before the reserved time.
2.2 You are entitled to the reserved seat up to 15 minutes after the confirmed reservation time. After that we reserve the right to give any unoccupied seats and tables to other guests.
2.3 If, in the case of a group reservation (6 persons or more), a cancellation of a reservation or a catering contract which is free of charge in accordance with the above paragraph does not exist, we shall be entitled to claim damages if the legal requirements are met.
This is calculated according to the expected turnover (25.00 Euro per person) and is invoiced at 50%. However, you shall be permitted to prove that we have not incurred any damage or that the damage incurred is significantly lower.
2.4 If you are not responsible for the late cancellation or the non-utilisation of the reserved places, we are not entitled to claim compensation. Furthermore, you are always free to prove that we have not suffered any damage as a result of the late cancellation or non-appearance.
Unless otherwise agreed, the following terms of payment apply:
3.1 Payments shall be made in euros.
We reserve the right to refuse to accept banknotes with a value of 500 € and 200 € as means of payment. Cashless payments are possible by individual agreement with EC card or credit card.
The following conditions apply to the redemption of vouchers issued by us:
4.1 A voucher can only be used to pay for the food and drinks offered and consumed in our restaurant. A cash payment of the voucher amount is not possible. We kindly ask for your understanding.
The following conditions apply to our liability for damages and reimbursement of expenses arising from the contract or other legal grounds:
5.1 In accordance with the statutory provisions, we are liable without limitation for damage caused by us, our legal representatives or vicarious agents intentionally or through gross negligence.
5.2 We shall only be liable for damage caused negligently by us, our legal representatives or vicarious agents if
5.2.1 essential contractual obligations are violated. These are obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which our customers regularly rely and may rely. Also essential are obligations that arise from the nature of the contract and where their violation endangers the achievement of the purpose of the contract.
5.2.2 Obligations to consider the rights, legal interests and interests of customers are violated and they can no longer be expected to accept our service.
5.3 In the cases mentioned in clause 5.2, our liability shall be limited to the foreseeable damage typical for the contract. In all other cases we shall not be liable for simple negligence.
5.4 The limitations of liability according to clauses 5.2 and 5.3 do not apply to damages resulting from injury to life, body or health. Furthermore, they do not apply to claims arising from the Product Liability Act, from fraudulently concealed defects or from a guarantee, nor to all other cases in which the statutory liability rules are mandatory.
5.5 The above provisions in this clause 5. Shall apply accordingly to any personal liability of our entities, representatives and vicarious agents.